Refund Policy

At a glance

• Haven't downloaded it yet? Full refund. Just email us within 7 days of buying.
• Once you've downloaded a character, it can't be refunded. We tell you this before you pay and ask you to agree.
• If a downloaded character won't open or isn't what we described, we'll refund or replace it.
• You can see when you first downloaded each character on your account page.
• We reply within 2 business days, and once a refund is approved we cancel the payment within 3 business days.

1. Before you download: full refund

If you haven't downloaded a character you bought, you can cancel within 7 days of purchase and get all your money back. No reason needed.

2. After you download: no refund

1. A character is digital content you can use the moment it's downloaded. So once you download it, from the website or the app, the order can no longer be cancelled.
2. Before you pay, we ask you to tick a box agreeing that the character is delivered right away and that you lose your right to cancel once you download it.

3. If something's wrong with it

If a downloaded character won't open, doesn't work properly in the app, or isn't what the shop described, you can still ask for a refund or a replacement. Let us know within 3 months of getting it, or within 30 days of noticing the problem. We'll sort it out as the law requires.

4. How we know if you've downloaded it

The first time you download a character, the time is recorded on your account. You can see it next to your order number on your account page, and we look at the same record when you ask for a refund.

5. How to ask for a refund

1. Find the order number on your account page.
2. Email [email protected] from your account email with the order number and a note that you'd like a refund. If something's wrong with the file, tell us what happened.
3. For orders paid through Paddle, you can also use the link in your Paddle receipt email.

6. How long it takes

1. We reply within 2 business days.
2. Once a refund is approved, we cancel the payment within 3 business days.
3. When the money shows up depends on how you paid. Card refunds usually take 3–7 business days, depending on your card issuer, and Toss easy-pay can be quicker. Paddle refunds usually reach your original payment method within 5–10 business days.
4. Once the refund is done, the character is removed from your account.

7. Notes for each way to pay

1. Toss Payments (Korea, Korean won). We are the seller, and the price includes VAT. We refund by cancelling the payment through Toss Payments.
2. Paddle (outside Korea, US dollars). Paddle.com Market Ltd is the Merchant of Record: it sells the character to you and processes refunds for that order. Paddle's buyer terms apply alongside this policy. If you're a consumer in the EU or UK, your statutory right to withdraw ends once you download the character, because you agreed at checkout to immediate delivery and acknowledged losing that right.

8. Free characters and invite rewards

Free characters that come with the app, like Mongi, and characters you got by inviting a friend (Dubu) weren't paid for, so there's nothing to refund. Invite rewards you haven't downloaded yet also have no cash value and can't be exchanged for money or transferred.

9. Contact

• Email: [email protected]
• Phone: [전화번호]
• Company: [Company name] (Representative: [Representative])
• Address: [Business address]

The full conditions are in the buying and refunds sections of our Terms of Service.